iPhone 3GS from AT&T. Free Shipping
- Average user rating: 3.0 stars out of 378 reviews Back to product review
- My rating: 0 stars
Full user review
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14 out of 20 people found this review helpful
1.5 stars
"Customer care a misnomer"
Pros: Cannot believe there are many.
Cons: sadly...many
Summary: Store personel are not enabled to help. Phone personel cannot help and claim no one can.
If you are out of contract the "retention" department have some latitude but still lack real ability to assist.
Investor relations claim they are concerned about churn....but they lie too. They claim all of their problems revolve around integrating Nextel in to Sprint.
Their bigger problem is not caring for current customers. That is sad too.
- 5 replies to this review
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If you call them and tell them your going to cancel its amazing what they will do. You have to be agressive with them though. They always take things off my bill.
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I've struggled for 18 months, I believe the problem is poor quality coverage area issues. Sad.
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They have terrible customer service. They have lied to me to trick me into a new contract, have consistantly overcharged by hundereds of dollars, change my plan around without me knowing about it thus charging me even more money for service and then lie and say I never had plan to begin with. When I brought in contract, I was told not to believe what I am told from them or read on my contract, and that they have the right to change when thry want to, and that I am still obligated to fulfill my side of contract. Customer service on the phone state that they cannot do anything and that I have to talk to their supervisior, when I requested to talk to them, they are never available or not there, no matter what time of day or night that I have called. Store personal say that they do not have the authority to change anything and that I need to see manager. The manager fixed problem for me one time, but told me that I need to resign contract before he will help me to fix the problems on my account.
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Sprint has a "one-call-solution" process in making sure their customers are well cared for. As with any carrier there always newer people and more seasoned customer service representatives. If by chance your need for help is received by a CSR who doesn't know the solution, your problem is transfered to a more seasoned rep or a technical staff person to handle your situation. I think Sprint's fair and flexible plan is awesome and has the largegest digital network out there. and Sanyo phones are amoung the best! powerful and durable. Sprint has what it takes!
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Sprint has a "one-call-solution" process in making sure their customers are well cared for. As with any carrier there always newer people and more seasoned customer service representatives. If by chance your need for help is received by a CSR who doesn't know the solution, your problem is transfered to a more seasoned rep or a technical staff person to handle your situation. I think Sprint's fair and flexible plan is awesome and has the largegest digital network out there. and Sanyo phones are amoung the best! powerful and durable. Sprint has what it takes!
