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10 out of 11 people found this review helpful
4.5 stars
"On my 5th one, but this time, so far so good"
Pros: Apple, once you get them listening
Cons: quality control
Summary: The new iMac's (I've got the 3.06 now), are without question the best all in one desktops in the world. I just wish Apple's quality control was better.
My first iMac was the 24" 2.4. It had problems out of the box, so a trip to the Apple Store and it was exchanged for the same model.
That one had video problems a month out of the box, so after some cajoling and a couple of hours on the phone with Apple Care, in home service was arranged.
The tech made two service calls and wasn't able to fix the problem (a bad fan, this time), so Apple called me, apologized, and offered me the latest upgraded model, the 2.8.
That one had damage out of the box, so Apple immediately replaced it for another 2.8
That one developed video problems two months out of the box, so the tech came out again, and this time, not only didn't he fix it, he ruined the memory cover and the aluminum bezel through his reckless use of a screwdriver.
Another call to Apple and they upgraded me for free to the just released 3.06, and so far, less than a month out of the box (fingers crossed) it's been perfect and speedy.
When you're offered the option to purchase the Apple Care extended warranty, take my advice and buy it. It's been worth it. Apple's policy is to replace your Mac if two service calls can't fix it.
- 1 reply to this review
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that sucks, you have to pay for something that should be covered automatically for the first year. If there is a manufacture defect its covered. why should you have to pay for that. you got burned. sorry.
Apple iMac (24-inch, 2.8GHz):
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