- Average user rating: 2.5 stars out of 33 reviews Back to product review
- My rating: 0 stars
Full user review
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9 out of 11 people found this review helpful
2.5 stars
"Good Product Poor Support"
Pros: Solid PocketPC
Cons: Lack of Support
Summary: After numerous positive reviews (out-weighing the negatives) I decided to go with the Axim X51. Having used PocketPCs before in the past I'm familiar with the ActiveSync process and setting these things up.
My first complaint is that my product did not come with a power cord. Instead of calling customer service, and probably not getting one for a couple of weeks, I used one from my old iBook (which works wonderfully).
My next complaint is the ActiveSync. For some reason (after about 4 hours) I couldn't get the PDA and my PC to talk. I called tech support (who spoke broken English) and after almost 30 minutues Iwas asked about a .dll file which was needed in my System 32 directory. For some reason I did not have this file and when I looked it up on the Internet it showed that this file is specifically associated with ActiveSync. After 4 hours, and about 10 reinstalls, not once did the software install the **needed** file specifically for ActiveSync. I found the file online and got it up and running within 5 minutes.
This is more of a Microsoft complaint and not so much Dell.
PROS: The newer OS is much improved (I use Word and Excel quite a bit).
CONS: Would like better support from Microsoft regarding their software and tech support employees that speaks understandable English. Quality control to ensure that all components are packaged with the product.
- 1 reply to this review
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I am having the exact same problem with Active Sync, could you please tell me the name of the .dll file that you needed, and where it can be downloaded?
Thank you
